Safeway FAQs

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Home Page: www.safeway.com

Safeway Inc. is one of the largest food and drug retailers in North America. As of March 24, 2007, the company operated 1,755 stores in the Western, Southwestern, Rocky Mountain, and Mid-Atlantic regions of the United States and in western Canada. In support of its stores, Safeway has an extensive network of distribution, manufacturing and food processing facilities. Safeway also holds a 49% interest in Casa Ley, S.A. de C.V., a food and general merchandise retailer in western Mexico.


The 1,775 Safeway stores across the US and Canada include:

• Safeway (throughout the US and Canada)
• Vons/Pavillions stores in Southern California and Nevada (www.vons.com or Welcome to Pavilions)
• Randalls/Tom Thumb stores in Texas (www.randalls.com or Tom Thumb - Ingredients For Life)
• Genuardi's in the Philadelphia, Pennsylvania area, (Genardis.com)
• Carrs in Alaska. (Carrs/Safeway - Ingredients For Life)

WEELY SALES
To view sale items, please visit the Weekly Specials link on the Safeway.com homepage. Simply enter your zip/postal code, and select "View Weekly Specials" for the store nearest to you.

CLUB CARD
Safeway stores require a Club Card to receive advertised specials and promotions. An application can be printed from home via the website, or received and submitted in the store.

Savings with the card, and additional private offers, are received automatically on checkout. If you forget your card, you can provide your telephone number at checkout to receive your savings. Your information must be current; you may update your personal information via the website.

Members also receive special discounts on Safeway gasoline at participating stores. Discounts range from 3c/gallon to 10c/gallon.

Members can also earn frequent flier miles on their purchases, (Click Here for more program information)


http://shop.safeway.com/superstore/default.asp?brandid=1&page=corphome



FREQUENTLY ASKED QUESTIONS: IN STORE SHOPPING

Coupons
Do you accept Manufacturer Coupons?
Manufacturer coupons or special in-store-only Safeway coupons may be redeemed prior to expiration date. Many stores double coupon values, but this is subject to regional competition; check with your local store to learn their specific policies.


What Other Coupons are Available?
Manufacturer coupons are frequently available within the store and at the pharmacy counter. Special store coupons may also be available in the ad or in the store; these coupons maybe "stacked" with manufacturers coupons to increase your savings.

Safeway stores often offer check out coupons, "catalinas", and other special promotional offers. Check online or in store to see what current offers are available.


Club Card
How do I obtain a new Club Card?
Club Cards are available at your local store. You can print a club card application online and take to your local store. If you need a replacement card, please check "replacement" on the application, and we will link your old Club Card to your new one. If you do not have a Club Card and want to shop online, you will automatically be given a virtual card when you register.


Store specials and promotions
Can I view the weekly sales online?
Yes you can. To view sale items, please visit the Weekly Specials link on the Safeway.com homepage. Simply enter your zip/postal code, and select "View Weekly Specials" for the store nearest to you.

How do I receive promotional prices?
Use your Club Card, the discount will be automatically applied at checkout

What if Safeway is out of stock on a sales item?
Items might occasionally be unavailable during sales. Safeway offers rain checks for items that may be unavailable on the day of your purchase. Rain checks are typically valid for two to four weeks after issuance. If an item remains out of stock, customer service desk will be able to reissue the rain check.

Upromise
What is Upromise?
Upromise is a new way to save for college. When you join for FREE, companies contribute a percentage of your spending into a college savings account for your loved one.


Where can I learn more about this program?
Complete program details, including eligibility, account balances and sign-up information are available at http://www.upromise.com/. You can also contact the Upromise Customer Service center, at 1-888-434-9111.



What Are Safeway Brands and O Organics?
Safeway Brands
Safeway stores have one of the most extensive private labels programs in North America. Customers can choose from some 3,000 products including Safeway, Lucerne and Mrs. Wright's. An additional 1,250 premium products are marketed under the award-winning Safeway SELECT label.

Safeway also offers the O Organic Line.


ONLINE SHOPPING FAQs_____________________________
Do you deliver to my area?

Currently, Safeway.com offers delivery to residential locations in the following areas:

• Northern California: San Francisco, Marin, Greater North Bay, East Bay, Sacramento, San Jose, Peninsula, Monterey, Salinas
• Portland, OR
• Seattle, WA
• Greater Phoenix, AZ
• Maryland, Philadelphia, Washington DC